You can book your SavvyDerm Skin Clinic appointment by calling or texting us at 302-257-5089. You can also reserve your appointment online through our booking page here: savvyderm.co/booknow

Our online booking system makes it easy to choose your service, provider, and preferred appointment time.

Yes, SavvyDerm Skin Clinic is appointment-only to ensure each patient receives dedicated, uninterrupted time and a fully personalized experience with our providers.

No. A deposit is not required to book most services at SavvyDerm Skin Clinic. A deposit is only required for CO2 laser treatments, and deposit details will be discussed with you at the time of booking.

Depending on the service you'd like to book for, you may request your preferred provider when booking at SavvyDerm Skin Clinic. Our team includes a board-certified Dermatology Nurse Practitioner, and a Licensed Esthetician. Provider availability will depend on the treatment you're booking and their area of expertise.

Yes. Board-Certified Dermatology NP Catie Boucher offers virtual skincare consultations at SavvyDerm Skin Clinic so you can receive the same expert guidance, level of care, and personalized treatment plan from anywhere in the world.

You can book your virtual consultation online here: savvyderm.co/booknow or call or text 302-257-5089.

We recommend booking your SavvyDerm Skin Clinic appointment at least 2–3 weeks in advance to secure your preferred time and allow for proper skin preparation before your treatment.

Appointments with Derm NP Catie Boucher may book 3+ weeks out.

You may also join our waitlist or follow us on Instagram @savvydermskinclinic and @savvyderm for updates on last-minute availability and cancellations.

If you need to cancel or reschedule your appointment at SavvyDerm Skin Clinic, we kindly ask for at least 24 hours' notice so we can honor our providers' time and accommodate other patients. Cancellations made with less than 24 hours' notice may result in a late cancellation fee. To make any changes, please call or text 302-257-5089.

We kindly ask for at least 24 hours' notice to cancel or reschedule your SavvyDerm Skin Clinic appointment.

If you're running late to your SavvyDerm Skin Clinic appointment, please call or text us at 302-257-5089 so we can notify your provider. Patients arriving more than 15 minutes late may need to reschedule their appointment.

Yes. SavvyDerm Skin Clinic offers payment plans through Affirm when you purchase a treatment or package through RepeatMD. Payment plans are not available for treatments purchased directly at checkout in the clinic.

Yes. SavvyDerm Skin Clinic accepts HSA and FSA cards.

SavvyDerm Skin Clinic does not accept insurance.

Yes. SavvyDerm Skin Clinic offers treatment packages through RepeatMD, as well as various membership types. To learn more about our membership and treatment package options, please visit: savvyskinclub.repeatmd.app/signin

At SavvyDerm Skin Clinic we offer multiple consultation types. For skincare and acne consults, you will receive a $100 credit towards skincare purchased at the time of your appointment.

For all other consults, if you book and arrive for your recommended treatment within 90 days of your initial consultation, you will receive the consultation fee back to you which will be applied towards your treatment.

Gratuities are never expected at SavvyDerm Skin Clinic. While tipping is appreciated for services performed by our Licensed Esthetician, it is not customary or accepted for treatments performed by our Dermatology Nurse Practitioner. Gratuity must either be in cash or Venmo.

Yes. You can expect to find the same SavvyDerm-approved, medical-grade skincare products both in-clinic and online, allowing for a seamless shopping experience wherever you choose to shop.

We offer a 30-day return policy. For more information and eligibility details, please review our full return policy here: savvyderm.com/policies/refund-policy

Yes. If you're visiting SavvyDerm Skin Clinic and prefer to have your SavvyDerm-approved products shipped, we're happy to send them directly to your home. Orders under $199 are subject to a $9 shipping fee.

Yes. SavvyDerm offers a 30-day return policy. If you're local and would like to make a return or exchange in person, you're welcome to visit the clinic and our team will be happy to assist you.

For full eligibility details, please review our return policy here: savvyderm.com/policies/refund-policy

SavvyDerm Skin Clinic is located at 32769 Cedar Drive, Unit 200, Millville DE, 19967

When you arrive at SavvyDerm Skin Clinic, you may park anywhere in the building's main parking lot. Please note that our clinic entrance is located on the backside of the building.

SavvyDerm Skin Clinic is open Tuesday–Friday from 7am–4pm.

If you need to contact us outside of business hours, please call or text 302-257-5089, and a member of our team will follow up as soon as possible.

If numbing is required for your SavvyDerm Skin Clinic treatment, you will be notified at the time of booking and be asked to arrive 30 minutes early. Your appointment reminders—sent 2 days and 2 hours prior—will also include this information.

If your reminders do not mention arriving early for numbing, you may arrive at your scheduled appointment time.

Patients under the age of 18 may receive treatment at SavvyDerm Skin Clinic with parental or legal guardian consent. A parent or guardian must also be present for all appointments.

Yes, SavvyDerm Skin Clinic is fully wheelchair accessible and compliant with ADA guidelines. Our building offers elevator access and wheelchair-accessible restrooms for your comfort and convenience.

You do not need to bring anything to your SavvyDerm Skin Clinic appointment. If possible, we recommend arriving with clean skin, but we do offer a face wash station for your convenience.

We recommend arriving 5–10 minutes before your SavvyDerm Skin Clinic appointment to ensure all intake forms are completed and to allow time for any pre-treatment preparation.

You're also welcome to relax and enjoy a complimentary coffee and warm hand towel before your service begins.

Yes. Express orders include expedited carrier shipping. SavvyDerm orders typically ship within 1–3 business days via DHL. Shipping timelines may vary based on location and carrier conditions.

At this time, international shipping is not available through our online shop. However, we do offer international shipping through our clinic.

Shipping rates, taxes, and tariffs vary by destination and are determined by the carrier and the destination country's customs authority. These fees are outside of SavvyDerm's control and are the responsibility of the receiving party.

To place an international order, please call or text 302-257-5089 or email orders@savvyderm.com, and our team will be happy to assist.

Yes. SavvyDerm offers free shipping on orders of $199 or more, after discounts and before taxes.

SavvyDerm uses DHL as our primary shipping carrier. However, DHL may utilize other carriers for the last mile.

Standard shipping typically takes 4–6 business days from order submission to delivery.

For PO Boxes, DHL transfers the package to your local post office for final delivery.

For APO/FPO addresses, SavvyDerm ships via FedEx Economy to ensure the proper documentation is included and delivery is handled efficiently. If applicable, duties and tariffs are the responsibility of the customer.

We offer a 30-day return policy for eligible items. For more information and eligibility details, please review our full return policy here: savvyderm.com/policies/refund-policy

After placing an order with SavvyDerm, you'll receive a confirmation email that includes a tracking link once your order ships. You can also view your order details and tracking information by logging into your SavvyDerm account and clicking the account icon in the top right-hand corner.

To be eligible for return, items must be unused and in their original packaging. Opened or used products are not eligible for return.

If you have questions, please contact orders@savvyderm.com or call or text 302-257-5089.

If your SavvyDerm order arrives damaged or incorrect, please contact our support team at orders@savvyderm.com or call or text 302-257-5089 and we'll be happy to assist.

If your package appears to be lost or stolen, please contact the shipping carrier directly, as delivery issues are handled by the carrier once an order has shipped. You may submit a claim through DHL using the link below:
Submit a DHL Claim

If you have questions or need additional assistance, feel free to contact us at orders@savvyderm.com or call or text 302-257-5089.

Shipping options cannot be changed after an order is placed. Please be sure to select your desired shipping method during checkout. If you have questions before ordering, our team is always happy to help.

Returned to sender packages are managed by the shipping carrier (DHL). While we're happy to assist when possible, carrier-related delivery issues are outside of our control once the order ships. If the package is returned to us, we'll contact you to discuss available options.

If you need to update your shipping address, please contact us as soon as possible.

Tuesday–Friday: Call our clinic at 302-257-5089
Saturday–Monday: Please email us at orders@savvyderm.com, as our clinic is closed during this time

While we can't guarantee address changes once an order is placed, we'll do our best to accommodate your request before our fulfillment team packs and ships your order.

If your order has already shipped, address changes are handled directly by the carrier. You may be able to request a forwarding address or delivery update through DHL, depending on the shipment status. For guidance, please visit:
DHL On Demand Delivery

SavvyDerm does not ship orders on federally recognized holidays.

We do ship during sales and promotional events; however, due to increased order volume, processing and shipping times may be slightly delayed. Our team works diligently to fulfill all orders as quickly as possible and get your skincare to you promptly.

Yes. Shipping times may be impacted by weather conditions, regional disruptions, or carrier-related delays depending on your location. Once an order has shipped, delivery timelines are determined by the carrier and are outside of SavvyDerm's control. We always recommend allowing additional time for order processing during periods of severe weather or holidays.

To start a return or exchange, you can contact us at orders@savvyderm.com. Please note that returns will need to be sent to the following address: 32769 Cedar Drive, Unit 200, Millville DE, 19967

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items purchased during sitewide sales or promotional events are considered final sale and are not eligible for return or refund. Orders placed using a personal discount code outside of a sitewide promotion may still qualify for a return in accordance with our standard return policy.

If you are unsure whether your order qualifies, please view our return policy here: savvyderm.com/policies/refund-policy

SavvyDerm is both online and in person. We have a physical clinic located at 32769 Cedar Drive, Unit 200, Millville DE, 19967. You can shop skincare in-store and receive personalized treatments. We also offer online shopping through our website for added convenience.

Whether you visit us in person or shop online, our team is always here to help you find the right products and services for your skin.

No. SavvyDerm does not offer bulk or wholesale to other businesses.

Yes. SavvyDerm offers a 10% discount for first-time buyers when you sign up for our emails and texts. Stay tuned for some of our other discounts and promotions throughout the year. We recommend signing up for our email and SMS updates to be the first to know about upcoming offers. If interested, DM the word "insider" to @savvyderm on Instagram.

You can contact SavvyDerm customer service by emailing orders@savvyderm.com or by calling or texting 302-257-5089.

If you need to update or cancel your order, please contact us as soon as possible.

Tuesday–Friday: Call our clinic at 302-257-5089
Saturday–Monday: Please email us at orders@savvyderm.com, as our clinic is closed during this time

While we can't guarantee order changes once an order is placed, we'll do our best to accommodate your request before our fulfillment team packs and ships your order.

No. A SavvyDerm account is not required to place an order. However, we recommend creating an account so you can easily access your order history and manage your purchases going forward.

Yes. All payments are processed through secure, PCI-compliant, encrypted payment systems. SavvyDerm does not store or have access to your full payment information.

Yes. Most products are available through subscription, and subscriptions include 15% off the selected product.

You can manage or cancel your subscription by logging into your account using the link below:
savvyderm.co/login

You may update, pause, or cancel your subscription at any time.

SavvyDerm does not allow the use of more than one discount code at a time.

Yes. After placing an order with SavvyDerm, you'll receive an order confirmation email sent to the email address provided at checkout. If you don't see it, please check your spam or promotions folder.

You can apply a discount code during checkout.

On desktop: Enter your code in the box labeled "Discount code" on the right-hand side of the checkout page.
On mobile: Tap "Add discount" during checkout and enter your code there.

If your code isn't working, please double-check the spelling and make sure the offer is still valid before completing your purchase.

SavvyDerm accepts major credit and debit cards including: Visa, Mastercard, American Express, Discover, JCB, UnionPay, and Elo. We also accept Apple Pay, Google Pay, Shop Pay, PayPal, and Venmo.

Yes. SavvyDerm offers installment payments through Shop Pay Installments for eligible purchases. Terms and eligibility are determined by the payment provider.

If you checked out as a guest, you can track your order using the information in your order confirmation email. That email includes details about your order and any available tracking updates.

If you have questions or need additional assistance, please contact us at orders@savvyderm.com or call or text 302-257-5089 and our team will be happy to help.

Payment declines are typically related to your bank or payment provider, not SavvyDerm. Common reasons include insufficient funds, incorrect billing information, card security restrictions, or the bank declining the transaction for fraud prevention.

We recommend double-checking your billing details and contacting your bank or payment provider for more information. You may also try using a different payment method.

If you continue to experience issues, please contact us at orders@savvyderm.com or call or text 302-257-5089, and we'll be happy to help.

Order confirmation emails are sent immediately after checkout. Please check your spam or promotions folder, as emails can occasionally be filtered there. If you still don't see it, contact us at orders@savvyderm.com or call or text 302-257-5089 and our team will be happy to help.

Yes. SavvyDerm offers travel sizes for most products. To explore our travel size options, click here: savvyderm.co/travel

Most skincare products sold at SavvyDerm have a shelf life of approximately two years, unless otherwise stated on the product packaging. We always recommend storing products in a cool, dry place and discontinuing use if you notice any changes in texture, color, or scent.

If you have questions about a specific product, feel free to contact us at orders@savvyderm.com or call or text 302-257-5089 and our team will be happy to help.

We understand that finding the right skincare can feel overwhelming. The best way to receive a fully customized regimen tailored to your skin is by booking a virtual consultation with Board-Certified Derm NP Catie Boucher, who will create personalized recommendations based on your skin concerns and goals. If you are interested in booking a skincare consult, please visit savvyderm.co/booknow or call or text 302-257-5089.

For more general guidance, we also offer a skin quiz and easy-to-use filters on our website to help you explore products based on your needs. You may find our skin quiz here: savvyderm.com/pages/skin-quiz

If you have questions along the way, our team is always happy to help.

Yes. Every product on our website is SavvyDerm-approved and has gone through a rigorous evaluation process that includes in-depth research and beta testing. Many products do not make the cut if they fail to meet our high standards for quality, efficacy, and results.

Yes. SavvyDerm offers one-hour virtual consultations that are highly personalized. During your session, Catie Boucher, Board-Certified Derm NP, will build a customized skincare regimen based on your skin concerns, lifestyle, budget, and overall goals.

For first-time patients, we offer a $100 credit toward your customized regimen when purchased on the day of your appointment.

You can book a virtual consultation online here: savvyderm.co/booknow or call or text 302-257-5089 for assistance.

Not all products sold at SavvyDerm are considered pregnancy or breastfeeding-safe. As a general rule, we recommend avoiding products containing retinoids or salicylic acid during pregnancy and breastfeeding. However, it's always important to consult with your OB-GYN before starting or continuing any skincare regimen while pregnant or breastfeeding.

For convenience, we've curated a collection of products that are considered pregnancy or breastfeeding-safe: savvyderm.com/collections/pregnancy

If you have questions about a specific product, our team is happy to help guide you.

If you have sensitive skin or known allergies, we recommend scheduling a virtual consultation to speak with our Board-Certified Dermatology NP, Catie Boucher, who can help guide you toward products best suited for your skin.

We also offer a curated selection of products for sensitive skin to help you shop with confidence: savvyderm.co/sensitive

If you struggle with extreme sensitivity, it's always best to patch test new products on a small area of skin before applying them to your full face.

Yes. SavvyDerm offers gift cards for both our online shop and our in-clinic services. To ensure you purchase the correct gift card, please note the following:

Pink gift cards are valid for the online shop only:
savvyderm.co/onlinegc

Black gift cards are valid for in-clinic only:
savvyderm.co/clinicgc

Please be sure to review the gift card details carefully before purchasing. If you believe you've selected the wrong gift card, contact us as soon as possible at orders@savvyderm.com or call or text 302-257-5089, and our team will be happy to help.

No. Gift cards are valid for either online shopping or in-clinic services, depending on the type purchased. To ensure you select the correct gift card, please note:

Pink gift cards are valid for the online shop only:
savvyderm.co/onlinegc

Black gift cards are valid for in-clinic only:
savvyderm.co/clinicgc

Please review gift card details carefully before purchasing. If you believe you've selected the wrong gift card, please reach out as soon as possible at orders@savvyderm.com, or call or text 302-257-5089. Our team will be happy to assist.

Gift card purchases are final and are not eligible for return or refund.

No. SavvyDerm gift cards do not expire.

Yes. Gift cards can be used alongside a discount code at checkout. However, discount codes cannot be combined or stacked with other promotional offers.

Free shipping on orders over $199 may still apply.

No. Discount codes cannot be applied to gift card purchases.

We do offer special gift card promotions throughout the year, so we recommend signing up for our email and SMS updates to be the first to know about upcoming offers. If interested, DM the word "insider" to @savvyderm on Instagram.

No. Gift cards cannot be applied to subscription-based orders at SavvyDerm. Gift cards are valid for one-time purchases only.